Frequently Asked Questions

Answers to the questions our customers ask most often

What is scent marketing?

Scent marketing is the strategic use of fragrance in commercial spaces to influence customer perception, mood, and purchasing behavior. Research shows that customers exposed to brand-aligned scents are 84% more likely to buy and willing to pay 10–20% more, and they spend 15–40% more time in scented environments.

How much does scent marketing cost in Thailand?

Moose & Pine offers monthly rental from THB 1,000–5,500/unit/month, depending on system type, coverage area, and number of installation points. The price includes the diffuser, fragrance, installation, and monthly maintenance. There are no upfront equipment costs.

What is the difference between Standalone and HVAC Nano Scent?

Standalone diffusers are compact units placed in rooms covering 50–300 sqm — perfect for boutiques, cafes, spas, and offices. HVAC Nano Scent integrates with your existing AHU (Air Handling Unit) to diffuse fragrance through your air conditioning system, covering 200–5,000+ sqm uniformly with no visible equipment. Moose & Pine is the only provider in Thailand offering both systems.

Can you create a custom Signature Scent for our brand?

Yes. Through our in-house manufacturing facility (CandleLike iDea), we formulate custom Signature Scents calibrated to your brand DNA, target audience, and space. We have created Signature Scents for Mercedes-Benz, BYD, XPENG, and many hotel and hospital chains in Thailand.

How long does installation take?

Standalone diffuser installation typically takes 30–60 minutes per unit. HVAC Nano Scent integration depends on AHU access and complexity, ranging from 2–8 hours per system. We coordinate scheduling around your operating hours to minimize disruption.

Do you serve businesses outside Bangkok?

Yes. We serve clients throughout Thailand including Chiang Mai, Phuket, Pattaya, Hua Hin, and other major cities. Service plans include scheduled visits to your location.